Refund policy

Returns

Return policy takes effect from the date of delivery and valid through the following 30 days.

To be eligible for a return, your item must be unused and in the original condition that you received it. It must also be in the original packaging.

Special Order is NON-returnable or exchangeable

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of business days.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@coastsequoia.com and send your item to: Coast Sequoia Inc, 1825 S Lake place, Ontario, CA 91761, United States. 

Return Shipping Cost
To return your product, ship your item(s) back to:

Coast Sequoia, Inc

1825 S Lake place, Ontario, CA 91761, United States

Coast Sequoia Inc will be responsible for your return shipping cost ONLY if the returning item is in defective and/or damaged condition. Otherwise, all buyer's remorse and size misfit return shipping costs will be deducted from the refund. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@coastsequoia.com.